Business Name: Rangoli Saris, a unit of Rangoli Designs Pvt Ltd
Registered Office: “Anved” 35-A, New Colony, Gumanpura, Kota – 324007 (Rajasthan, India)
Email: rangolisaris@gmail.com | Phone: +91-7300334936
1. Scope
This policy describes how Rangoli Saris (“we,” “our,” “us”) manages order processing, shipping, and delivery for purchases made on www.rangolisarees.com.
2. Order Processing Time
- Orders are processed Monday to Saturday, excluding public holidays.
- Standard processing time is 2 – 4 business days after full payment confirmation.
- Made-to-measure or customised items may require 10 – 20 business days for production before dispatch.
- Customers receive an email or SMS notification once the order is shipped.
3. Shipping Partners & Modes
- We use reputed courier and logistics partners for domestic and international deliveries.
- Each shipment carries a tracking number, sent to the registered email or mobile number.
- Delivery timelines and availability may vary by location and carrier network.
4. Estimated Delivery Timelines
| Destination | Estimated Transit Time* |
|---|---|
| Within India (Metros) | 4 – 7 business days after dispatch |
| Rest of India | 6 – 10 business days after dispatch |
| International Orders | 10 – 21 business days after dispatch (depending on destination and customs) |
*These are indicative; unforeseen delays due to weather, strikes, customs, or courier issues are beyond our control.
5. Shipping Charges
- Shipping charges (if any) are displayed at checkout before payment.
- Free shipping may apply above certain order values, as announced from time to time.
- For international shipments, customs duties, taxes, or import fees are the buyer’s responsibility and are not included in product or shipping prices.
6. Order Tracking
- You can track your order through the link shared via email or the “Track Order” section on our website.
- If tracking details are unavailable for more than 48 hours after dispatch, contact rangolisaris@gmail.com.
7. Incorrect or Incomplete Address
- The customer is responsible for providing the correct shipping details.
- Re-delivery or address-correction costs incurred due to wrong information will be borne by the customer.
8. Delivery Delays or Failure
- We strive to deliver within stated timelines, but external events may cause delays.
- In rare cases of lost or undelivered shipments verified by the courier, we will arrange either a replacement or refund as deemed appropriate.
- Rangoli Saris shall not be liable for consequential losses arising from delivery delays.
9. Receipt of Order & Damage Reporting
- Please inspect the parcel on delivery. If tampered, damaged, or opened, do not accept it and inform us immediately.
- If damage is noticed after acceptance, email unboxing photographs/video within 24 hours of receipt for review.
10. International Shipping Terms
- International orders are shipped on a Delivered Duty Unpaid (DDU) basis. Customers are responsible for local customs clearance and duties.
- Delivery timelines may extend due to customs inspections in the destination country.
11. Force Majeure
We are not liable for any delay or failure in performance due to events beyond reasonable control, including natural disasters, strikes, transportation breakdowns, pandemics, or governmental restrictions.
12. Limitation of Liability
Our liability for any loss, damage, or delay shall in no event exceed the value of the product purchased. We shall not be responsible for indirect or consequential damages.
13. Changes to Shipping & Delivery Policy
Rangoli Saris reserves the right to modify this policy at any time. Updates will be posted on this page with the revised effective date.
14. Contact Us
For assistance with order delivery, tracking, or courier issues, please contact:
Rangoli Saris
A unit of Rangoli Designs Pvt Ltd
“Anved” 35-A, New Colony, Gumanpura, Kota – 324007 (Rajasthan, India)
📧 rangolisaris@gmail.com | 📞 +91-7300334936